Returns & Refunds Policy

Last updated: 01-05-2026

At BAEL, we want you to be satisfied with your purchase. This policy explains your rights and our procedures regarding returns and refunds.

1. Right of Withdrawal (EU Customers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving any reason.

To exercise this right, you must notify us by email within the 14-day period.

📧 info@baelofficial.com

2. Return Conditions

Returned items must meet the following conditions:

Unused, unworn, and unwashed

In original condition

With original packaging and tags attached

We reserve the right to refuse returns that do not meet these conditions.

3. Return Procedure (IMPORTANT)

To start a return, customers must first contact BAEL by email at info@baelofficial.com, including their order number.

Returns must not be sent back without prior approval and return instructions from BAEL.
Returns sent without authorization may not be accepted or refunded.

Customers must wait for our return instructions before shipping any item back.

We strongly recommend using a trackable shipping method, as BAEL is not responsible for lost or damaged return shipments.

4. Return Shipping Costs

All return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Shipping costs paid for returning an item are non-refundable.

BAEL is not responsible for return shipments that are lost or damaged in transit.

5. Refunds

Once your return has been received and inspected, you will be notified by email.

If approved, your refund will be processed to the original payment method within 7–10 business days.

In case of withdrawal within the legal period, we will refund the purchase price and the original standard delivery costs, in accordance with EU law.

Please note that banks and payment providers may require additional time to process refunds.

6. Exchanges

We do not offer direct exchanges.

If you wish to receive a different size, color, or product, please return your item for a refund and place a new order.

7. Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards

Final sale or discounted items (if explicitly stated)

8. Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us before returning the product at info@baelofficial.com.

In these cases, BAEL will provide further instructions and cover reasonable return shipping costs once the issue has been confirmed.

9. Contact

For any questions regarding returns or refunds, please contact us at:

📧 info@baelofficial.com